CTS • Managed IT plans

The right support for every workstation.

Compare Silver, Gold, and Platinum Workstation. Start with monitoring and protection, add business-hours remote helpdesk, or choose remote incident support around the clock.

Serving businesses across Atlanta and beyond. We’ll help you choose coverage that fits your team, operating hours, and existing IT resources.

Monitor & protect

Silver Workstation

For businesses with someone already handling day-to-day IT support.

24/7 remote monitoring and automated patching
Datto endpoint detection and response (EDR)
Basic file backup
Business-hours alert triage
Helpdesk and remediation billed separately

Per covered workstation, per month. No included incident helpdesk.

Discuss Silver

Support your workday

Gold Workstation

For teams that need remote IT help during business hours.

Monitoring, patching, EDR, and basic file backup
Remote incident helpdesk during business hours
Phone and tablet email assistance
Technical response targets based on priority
After-hours support separately scoped

Per covered workstation, per month. Monday–Friday, 8 AM–5 PM Eastern, excluding CTS holidays.

Discuss Gold

Support beyond business hours

Platinum Workstation

For teams that need remote incident helpdesk at any hour.

Monitoring, patching, EDR, and basic file backup
24/7 remote incident helpdesk
Phone and tablet email assistance
Technical response targets apply around the clock
Separate coverage available for infrastructure and advanced security

Per covered workstation, per month. Covered remote incidents supported 24/7.

Discuss Platinum

Compare the coverage.

The main difference is when—and whether—remote incident helpdesk is included.

Coverage	Silver	Gold	Platinum
24/7 workstation monitoring	Included	Included	Included
Automated patching, EDR & basic file backup	Included	Included	Included
Remote incident helpdesk	Billed separately	Business hours	24/7
Phone/tablet email assistance	Separately scoped	Included	Included
Response target coverage	Business-hours alert triage	Business-hours technical response	24/7 technical response
Billing basis	Per workstation/month	Per workstation/month	Per workstation/month

On phones, swipe the table to compare columns, or use the plan cards above.

Clear expectations. Defined coverage.

Business hours are Monday–Friday, 8 AM–5 PM Eastern, excluding CTS holidays. Priority targets are Critical: 30 minutes; High: 1 hour; Medium: 2 hours; Low: 8 hours. Silver targets cover alert triage; Gold and Platinum targets cover technical response. These are response targets, not guaranteed resolution times.

Microsoft licensing, onsite work, projects, servers and network devices, advanced security services, and disaster recovery are separately scoped. Basic file backup is not a complete disaster recovery service.

Coverage applies to eligible workstations under your agreed service schedule. Your proposal and service agreement define the final scope, pricing, and service commitments.

Questions before you choose?

Can we keep our internal IT person?

Yes. Silver can support an existing IT team with monitoring and protection. We can also discuss Gold or Platinum alongside a defined division of responsibilities.

Does Platinum include onsite support or every security service?

No. Platinum extends covered remote incident helpdesk to 24/7. Onsite services, projects, advanced security, infrastructure support, and disaster recovery are separately scoped.

Are Microsoft 365 licenses included?

No. Microsoft licenses and tenant administration are separate from workstation plan coverage. We can include the appropriate services in your proposal.

How do we get pricing?

Tell us about your workstations, business hours, and support needs. We’ll confirm eligibility, any additional services, and the monthly cost in a written proposal.

Let’s find the right fit.

Tell us how your team works and where you need help. We’ll walk through the options and explain what belongs in your plan.

Schedule a Strategy Conversation →

Prefer to call? 470.942.2226